For any questions you can contact us directly via email: [email protected]

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Frequently Asked Questions

Size

Size measurements are shown in each product page. If you are not sure what size you need, please feel free to contact us.

Shipping

Shipping Methods and Lead-time, We offer the following shipping services

  • DHL Express Delivery taks 3-5 days. Real-time tracking services
  • UPS Express Delivery taks 3-5 days. Real-time tracking services
  • DHL Global Mail Delivery taks 10-20 days. Local post tracking services

Shipping Calculation

Shipping costs are calculated based on total gross weight of your order. For all Express services, price will step up every 500 gram. So, to get the optimum shipping costs, you may combine your order to reach the optimum weight.

Insurance

All shipping are insured by our company. If it is lost, we will resend or issue a full refund.

Import Taxes and Customs

The price on our website does not included taxes/duties at your country.

Packing and Handling

All in-stock orders are dispatched within 24 hours (except Sunday) after payment verified and cleared.

Payment

Payment methods

We accept the following payment

  • PayPal
  • Credit cards via PayPal
  • Western Union

For returning customers and verified PayPal members, the payment are verified and cleared immediately. For unverified PayPal members, it may takes some time for verification.

Return & Refund

All orders can be returned and refunded within 7 days after received. Please contact us for more detail